Customised Cake

In order to provide the freshest quality cakes and other goodies possible, Piper's Pet Bakery products are baked only after we receive your custom order. Cakes are shipped on priority within 24 hours. We cannot accept returns. 

In the unlikely event your product is damaged during shipping, please do not accept the cake and contact us immediately on receiving the damaged cake for a  replacement or refund. Send us a photo of the damaged box and damaged product to +91 8355981051

NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. 

Great customer service is our highest priority.

We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible.

- We accept cancellations by phone (+91 8355981051) only until 3:00 pm on the day before your delivery date. We reserve the right to charge a cancellation fee if insufficient time is given, as stated below, due to costs incurred in the purchase, priority and preparation of the order. It is entirely up to our discretion, to change or otherwise offer any other options to the customer.

Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to our closest outlet and stored until further notice from customer.

Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake that is not picked up or delivered within 12 hours after the due time and you will NOT be refunded due to the above rules.